Yes! We offer a 15-day free return policy for most countries we ship to. The product must be unused, unwashed, and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, please contact us at cleanydent.shop@gmail.com with your order number and reason for return. If your request is approved, we’ll send you a prepaid return label (for eligible countries) and instructions on how to send your item back.

Shipping times vary depending on your location:

• North America (US, Canada, Mexico): 7–12 business days
• Europe (EU countries, UK, etc.): 6–10 business days
• Asia, Oceania, Middle East: 7–12 business days
• South Africa: 10–15 business days

You'll receive a tracking number once your order has shipped.

Not in most cases. If you're located in one of the countries eligible for free returns, we’ll provide a prepaid shipping label. Please note that only one free return is accepted per order, so multiple items must be returned together.

Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed, contact us at cleanydent.shop@gmail.com.

If your product arrives damaged, defective, or if you receive the wrong item, please contact us immediately at cleanydent.shop@gmail.com with a description and photos. We’ll evaluate the issue and make it right.

Yes, we ship our Portable Smart Electric Oral Irrigator to over 25 countries, including the US, UK, Mexico, Australia, Japan, and many more. Shipping costs and estimated delivery times are shown at checkout.

We don’t offer direct exchanges at the moment. If you'd like a different item, we recommend returning your original product for a refund and placing a new order for the one you prefer.